Terms and Conditions of online trading for PetSupply-Store.com
All prices quoted are in $ US Dollars
We reserve the right to change our prices at any time.
Colours
Colours displayed are advisory, as they will vary between different computer
monitors.
Tax
All prices quoted are exclusive of taxes. No taxes are due resulting from
purchases on the PetSupply-Store.com website due to the fact that we are a UK
registered company - but the products are all sourced and shipped from the USA!
Purchasing products online
Purchasing our products online couldn't be easier. Just browse our Catalogue
under our products section, and click on any items that you wish to buy. You
then follow the staged process of adding them to the shopping cart and
proceeding to the checkout.
An email confirming receipt of your order will be sent from PayPal, and this
will provide a unique order reference.
Online Payment Methods
We accept all major credit and debit cards including Visa, MasterCard, Visa
Delta, Visa Electron, JCB, Laser, Eurocard, Switch and Solo. You may send your
credit card information via the Internet. Our online processing is undertaken by
PayPal, a world recognised leader in secure online payment processing.
Payment Processing
We will undertake a standard set of credit checks prior to authorising your
order to ensure the authenticity of your credit card and delivery address. We
reserve the right to request additional proof of identify, where we deem
necessary, especially where the goods are requested to be delivered to a
different address to that of the credit/debit card holder. We operate a 5 day
deferred of payment system where we need to investigate suspicious transactions.
Where we find that the additional identity or proof of address details cannot be
confirmed, we reserve the right not to process the order/payment.
Claims
All damage claims, discrepancies and late delivery claims must be made
within 3 business days of the gift being received. There will be NO exceptions
to this policy. If a gift arrives damaged or there is a discrepancy,
PetSupply-Store.com and its US based drop-shipper will make every effort to
resolve the issue in a timely manner to the customers satisfaction. Credits
and/or refunds will be at the sole discretion of PetSupply-Store.com and will
only be issued if damaged gifts or discrepancies can be identified by the
carrier. If the customer disposes of the gift before we can verify the
damages/discrepancy we will not issue a refund. All claims must be issued in
writing by email or fax. Claims will not be accepted via the phone.
Incorrect Address
All orders must be complete with the correct address, city, state and zip.
PetSupply-Store.com will not be responsible for a gift being mis-delivered or
being delivered late when a bad address is supplied. We will ship to the address
supplied on the order
A $15.00 Fee will be added to your bill when a bad address is supplied and the
carrier needs to make an address correction or when a suite number/ apartment
number is not supplied. This fee may and will be incurred any time a zip code,
city and state do not match.
Claims or requests for refunds on gifts returned due to a bad address will not
honored.
Claims for late deliveries due to missing suite numbers/ apartment numbers or
incorrect information will not be honored.
Special Offers
PetSupply-Store.com will regularly be running special offers on specific
product lines for limited time periods. These will be highlighted in emails that
Newsletter Subscribers receive and will be highlighted on the website. We
reserve the right to change these at any time.
Website Information
PetSupply-Store.com aims to ensure the information provided on this website
relating to our products is accurate. PetSupply-Store.com makes no warranty or
guarantee, either expressed or implied, regarding the completeness, accuracy, or
timeliness of the information on this website nor its suitability for any
purpose.
Complaints Procedure
If you wish to make a complaint about our products or services, please send
an email to
customer.services@petsupply-store.com. Please provide full details of
any complaint. We aim to respond to your complaint that you might have within 5
working days.
Contact us
Our head office address is:
PetSupply-Store.com
GoAhead Marketing Limited
Regus House
33 Clarendon Dock
Belfast
Co. Antrim
BT1 3BW
Tel. +44-28-9051-1250
Fax. +44-28-9051-1201
Or by sending an email to
customer.services@petsupply-store.com
Copyright
Copyright 2005 - 2006: No part of this website may be reproduced without
written permission from PetSupply-Store.com.. The works on this website and all
of its associated files may not be reproduced, published, distributed,
displayed, transmitted or used in any way without written permission, including
reproduction on other web sites or distribution by electronic mail. This means
you cannot copy any information, text, design, photos, pictures or anything on
this website.
